This section defines the terms and conditions of Service Providers (“Suppliers”, ) collaborating with Island Cove Mauritius (“We, “Our”, Us”) and the services we offer.
1.0 Payment Terms
1.1 Payment is to be done as per the net rates (Tour Operator rate sheet) which was provided and agreed upon previously or as per an agreed commission applicable on the public prices being offered by the Service Provider.
1.2 Invoices will be billed in local currency unless agreed otherwise.
1.3 Payment for all invoices will be done only in the form of a bank transfer to the Service Provider’s bank account.
1.4 Unless prior credit arrangements have been made:
1.4.1 Island Cove Mauritius will have 15 business days of credit with every Service Provider applicable from the day of receipt of the invoice from the Service Provider.
1.4.2 Proforma invoices sent from the Service Provider prior to an activity date shall be settled 15 business days after the activity date.
1.4.3 Proforma invoices sent from the Service Provider prior to an activity date shall be followed by a VAT invoice from the Service Provider after the activity date.
2.0 Prices and Rates
2.1 In case of a price or rate change, Island Cove Mauritius shall have a period of at least 10 business days to implement the change on the website and the price/ rate change will be applicable after these 10 business days.
2.2 Bookings that were done prior to the Service Provider communicating a change in rates and/or Island Cove Mauritius effecting a change in rates, will be processed and paid as per the previous rates communicated for that period, at the time of booking.
3.0 Exchange Rates / Currency Fluctuation
3.1 All rates quoted are confidential and mutually agreed by both Island Cove Mauritius and the Service Provider in the preferred currency.
3.2 Island Cove Mauritius does not guarantee currency conversion rates or any quotation where currency conversion is included.
3.3 Island Cove Mauritius reserves the right to adjust rates in case of fluctuations in exchange rates.
4.0 Force Majeure
4.1 In the event that a product or service being offered deviates from the advertised or contractually agreed inclusions , i.e – a change in itinerary, or a circumstance beyond control which includes but is not limited to environmental and weather influences, natural disasters, border closures, government regulations, traffic issues, changes in flight times, terrorist attacks, power failures, opening hours changed at short notice, etc. , the Service Provider will endeavour to offer equivalent alternatives or, if necessary, compensate for omitted service provision through other means.
5.0 Communications
5.1 Methods of communication for any means of acknowledgement, update, requesting change, correction, or addition shall be in writing.
5.2 Suppliers must inform Island Cove Mauritius within 24 hours of any updates, changes, corrections and/or issues.
